New Survey Tool Boosts Patient Satisfaction

A new smartphone app that enables patients to provide immediate feedback on their experiences at the Derald H. Ruttenberg Treatment Center of The Tisch Cancer Institute is helping The Mount Sinai Hospital continue its efforts to provide exceptional care.

The app works this way: Upon arrival at the Ruttenberg Treatment Center, patients are asked to provide their cell phone numbers as they fill out their paperwork. Then the technology prompts them with a text message asking them to take a brief survey on their smartphones after they leave.

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New Patient Satisfaction Tool Launches at Ruttenberg Treatment Center

The Derald H. Ruttenberg Treatment Center of The Tisch Cancer Institute launched a new tool on July 15th to measure and improve patient satisfaction. RateMyHospital® is a patient-feedback survey tool that allows patients receiving treatment in the Ruttenberg Center to easily provide feedback on their care. In only a few weeks, dozens of patients have already provided feedback using the new technology.

Traditional patient-satisfaction scores are based on paper surveys that are sent to patients after they have left the facility. RateMyHospital helps health care providers get real-time patient feedback – essential in assessing and improving patient care – because patients can fill out the online survey immediately, even before stepping through Mount Sinai’s doors.

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