New Survey Tool Boosts Patient Satisfaction

A new smartphone app that enables patients to provide immediate feedback on their experiences at the Derald H. Ruttenberg Treatment Center of The Tisch Cancer Institute is helping The Mount Sinai Hospital continue its efforts to provide exceptional care.

The app works this way: Upon arrival at the Ruttenberg Treatment Center, patients are asked to provide their cell phone numbers as they fill out their paperwork. Then the technology prompts them with a text message asking them to take a brief survey on their smartphones after they leave.

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