The Derald H. Ruttenberg Treatment Center of The Tisch Cancer Institute launched a new tool on July 15th to measure and improve patient satisfaction. RateMyHospital® is a patient-feedback survey tool that allows patients receiving treatment in the Ruttenberg Center to easily provide feedback on their care. In only a few weeks, dozens of patients have already provided feedback using the new technology.
Traditional patient-satisfaction scores are based on paper surveys that are sent to patients after they have left the facility. RateMyHospital helps health care providers get real-time patient feedback – essential in assessing and improving patient care – because patients can fill out the online survey immediately, even before stepping through Mount Sinai’s doors.