New Patient Satisfaction Tool Launches at Ruttenberg Treatment Center

The Derald H. Ruttenberg Treatment Center of The Tisch Cancer Institute launched a new tool on July 15th to measure and improve patient satisfaction. RateMyHospital® is a patient-feedback survey tool that allows patients receiving treatment in the Ruttenberg Center to easily provide feedback on their care. In only a few weeks, dozens of patients have already provided feedback using the new technology.

Traditional patient-satisfaction scores are based on paper surveys that are sent to patients after they have left the facility. RateMyHospital helps health care providers get real-time patient feedback – essential in assessing and improving patient care – because patients can fill out the online survey immediately, even before stepping through Mount Sinai’s doors.

“As patients fill out their paperwork at the Ruttenberg Treatment Center, we ask them to provide us with a cell phone number,” said Randall F. Holcombe, MD, the center’s Medical Director. “From there, we send them a text message asking them to fill out a brief survey on their smartphone.  So far, the response has been outstanding. We get more responses than with traditional paper-based mail surveys.”

Patients answer twelve questions with a 5-star rating system, with 5 being the best value.  Questions inquire about the patient’s ability to get an appointment, office wait times, physician or office staff availability by phone, and cleanliness of the facility.

RateMyHospital will be rolled out all clinical areas at Mount Sinai in the future.  “This is just one tool to help establish a direct line to patients in our ongoing efforts to provide exceptional medical care,” said Dr. Holcombe. “This tool is simple and easy for patients to use and it provides us with immediate feedback so that we can continue to improve the patient experience.”

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