Philip Abrams didn’t want to go to the Emergency Department.
He’d never felt this way before. What at first seemed like a simple headache just kept getting worse. Though he couldn’t see his regular doctor, the covering doctor suspected sinusitis, and started an antibiotic. When things progressed, he was referred to an ENT specialist, who noted an emerging rash on his nose and forehead, and suspected shingles. He got an anti-viral medication and pain meds, but couldn’t sleep because of the increasing pain.
When his eye started to get involved, his wife persuaded him to go to Mount Sinai’s new geriatric emergency department. “It was the last thing I felt like doing. I felt horrible, I hadn’t eaten anything in the past couple of days, and I didn’t want to move…”
But soon after his arrival, things started looking up. “I wasn’t there more than a few minutes before I was whisked out of that space and ushered to another area where my blood pressure was taken… I was promptly seen, and the physician’s assistant gathered info about me, asked if I had eaten, and promptly brought me a turkey sandwich and drink.”
“So far this was unlike any previous experience I ever had anywhere. Everyone treated me with kindness and consideration. Everyone was informative and focused on giving me appropriate care for my circumstances.”
Because of the care, education, and connections made during that ED visit, Philip Abrams is doing well and on his way to full recovery. “I can’t tell you how grateful I am for the wonderful care I received from the Geriatric emergency department.”
Learn what others are saying about Mount Sinai’s breakthrough Geriatrics ED – from NBC to CBS to the New York Times. Please support their efforts to continue innovating in how they deliver emergency care to seniors.