Known Library Error: Connection Interrupted

For the last two weeks, some library users have experienced an error when trying to connect to library resources from off-campus.  We apologize for this error.   The connection problem has now been resolved on the server side, however once someone has seen the error, they will continue to have the problem until they have cleared all browser history information including cookies, browser cache, saved forms and saved library passwords.  Here are the instructions:

Firefox:

  • Click on History
  • Click on Clear Recent History
  • This pops open a window.
  • Change the dropdown from Last Hour to Everything
  • Expand the Details menu
  • Check ALL of the boxes
  • Click Clear Now
  • Restart the browser

IE:

  • Click on Safety
  • Click on Delete Browsing History
  • Uncheck the Preserve Favorites box
  • Check all boxes
  • Click Delete
  • Restart browser

Chrome:

  • Click on the 3 horizontal lines at the end of the URL bar
  • Click History
  • Click Clear Browsing Data
  • Make sure the dropdown for timeframe says The Beginning of Time
  • Check all the boxes
  • Click Clear Browsing Data

Safari (on a MAC)

  • Click Reset Safari
  • Check all boxes
  • Click Reset
  • Quit out of the browser
  • Restart

We regret the inconvenience this has caused to our users.  Please contact us if you have any questions or problems: http://library.mssm.edu/services/askus.shtml

 

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